Complaints and Feedback

BizLoansFast welcomes feedback and aims to address concerns about business-loan enquiries, website information, privacy or the application experience fairly and promptly.

How to raise a concern

Call 1300 852 150 and explain what happened, the outcome you are seeking and any relevant enquiry details. Do not send passwords or unnecessary identity documents through an unverified channel.

What happens next

The concern should be recorded, acknowledged and referred to the appropriate person or service provider for review. More information may be requested where it is reasonably needed to investigate the matter.

Privacy or application-provider concerns

Where a concern relates to personal information or the third-party application pathway, BizLoansFast may need to coordinate with the relevant service provider. The verified complaints email, legal entity and any external escalation process remain client-verification items.

Urgent matters

For an urgent existing enquiry, call 1300 852 150. This page does not replace legal advice or any rights that may apply to a particular transaction.